Frequently Asked Questions
When should I expect to receive my order after placing it?
We ship all orders via USPS-- Chocolates are shipped on Mondays & Tuesdays via USPS Priority with reusable ice packs, and all other items are shipped throughout the week via USPS First Class. If your order contains chocolate, expect to receive it by the end of the week following your order date.
Do you offer expedited shipping or other shipping methods?
Because we craft our chocolates and many botanical items in small batches that require varying lengths of time, we do not regularly offer expedited shipping. However, please feel free to Contact us in special circumstances, and we will do our very best to accommodate your shipping desires.
How long do Immortal Mountain Chocolates remain fresh?
Our chocolates are created differently than your typical chocolate bar found at room temperature on a store shelf. We start with the finest organically grown, fair trade, single origin unroasted cacao, into which we infuse whole-food sweeteners and many fresh ingredients. We craft in small batches on a weekly basis, and each chocolate is lovingly hand-wrapped. We do not use any preservatives or homogenizers whatsoever. When stored consistently refrigerated, Immortal Mountain chocolates will remain fresh for up to six months from the creation date stamped on the wrapper.
What is the best way to store & enjoy Immortal Mountain Chocolates?
Immortal Mountain chocolates are crafted without the use of preservatives or homogenizers, and include many fresh ingredients. We highly recommend treating your chocolate as a fine perishable food (like a good cheese): keep it wrapped and consistently refrigerated until you're ready to enjoy.
What if I forgot to refrigerate my chocolate,
or they experienced an unexpected delay in shipping?
Your chocolates are still 100% safe to consume! However, if you would like to return them to their original glorious state, we recommend following these DIY steps:
Gently melt it down by placing unwrapped chocolate in a heat-safe glass vessel (bowl, measuring cup, canning jar). Place glass vessel with chocolate into a pan with a small amount of water in the pan (being careful not to get water onto the chocolate), thus simulating a double-boiler. Heat water on low heat until chocolate melts completely; stir gently to mix. Scrape with spatula into a small bowl or silicone baking mold if you have one and refrigerate until it hardens completely. Pop your chocolate out of the bowl/mold and bring to room temp to enjoy now or store in fridge for later enjoyment.
Are Immortal Mountain Botanical products safe for everyone?
Here at Immortal Mountain, we take great care in growing, harvesting, and processing EVERY herb used in our Botanical products in a beyond-organic method, and infusing them in premium carrier oils and alcohol solvents. We feel confident in providing the highest quality finished botanical products that we can offer. Many of our Botanical Extracts are of a general, tonic, and nourishing spectrum, while some have more specific, individual uses.
While we do not subject our Botanical products to the FDA for regulation, we regularly refer to the current Good Manufacturing Practices for safety and standards, and follow them to the best of our ability. We always keep records of plant materials, ingredients, lot numbers, and dates with all of our finished products. We make no claims that any of our Botanical products will treat, cure, prevent, or diagnose any ailment. Immortal Mountain is not responsible for adverse side effects caused by improper use of herbal products. ALWAYS perform your own research on ANY herb you choose to use, whether you are a healthy individual, child, pregnant, nursing, or otherwise. If you are ever in doubt about a specific herb, please consult your healthcare professional before using.